EDIAZ Creative Web LLC is committed to providing clients with a clear, convenient, and reliable service delivery experience. As we primarily offer creative web design services, orders placed through this website are delivered electronically rather than through the physical logistics and shipping methods used for tangible goods. This policy outlines our order processing, service delivery methods, and related fulfillment arrangements.
I. Order Processing
Once a client has successfully submitted an order and completed payment, we will review the order details and initiate the project workflow corresponding to the web design services purchased.
Typically, order processing begins within 1–3 business days following payment confirmation. For orders that require further clarification regarding design requirements, project scope, or client-provided materials, the processing time may be extended accordingly.
II. Service Delivery Methods
Our web design services are delivered primarily in a digital format, including:
- Sending design proposals and project files via email.
- Providing previews of website pages through online links.
- Delivering completed web design assets via a website’s backend interface or a designated platform.
- Providing relevant digital assets and project documentation electronically.
To ensure a smooth delivery process, clients are required to provide an accurate, valid email address and all necessary project information at the time of purchase.
III. Delivery Timelines
Delivery timelines for web design projects vary based on factors such as project complexity, specific design and functional requirements, and the completeness of the materials provided by the client.
Generally, work on a project commences once both parties have confirmed the requirements and project schedule. For complex, customized projects, we will communicate the estimated completion time and any phased delivery arrangements with the client in advance.
IV. Logistics and Shipping Partners
Because EDIAZ Creative Web LLC provides web design and digital creative services, we do not ship physical goods via traditional logistics providers, nor do we utilize services such as UPS, FedEx, USPS, or DHL for the delivery of standard orders.
Our digital service delivery relies on email service providers, web hosting services, and various digital platforms to facilitate the transfer of project files, website access, and the delivery of final digital assets.
V. Delivery Notifications
Once design assets or project files are ready, we will send a delivery notification to the email address provided by the client or via another communication channel agreed upon by both parties.
Clients are advised to check their email regularly, including their spam or junk folders. If you do not receive the relevant notification within the expected delivery timeframe, please contact our customer service team promptly.
VI. Handling Delivery Issues
Should you encounter any issues—such as an inability to download files, an inaccessible delivery link, a failure to receive an email, or other problems related to digital delivery—please contact us immediately. We will verify your order details and, within a reasonable timeframe, assist by resending the files or providing an alternative, viable delivery method.
VII. Responsibility for Customer Information
It is the customer’s responsibility to ensure that the email address, contact details, and any other necessary information provided are accurate. In the event of delivery delays caused by the submission of incorrect information, an email account’s inability to receive messages, or a failure to provide project materials in a timely manner, we will work with you to address the situation on a case-by-case basis.
VIII. Policy Updates
EDIAZ Creative Web LLC reserves the right to amend this Shipping and Delivery Policy in response to changes in our service offerings, delivery processes, or applicable laws. Any such updates will be posted on this website.
Thank you for choosing EDIAZ Creative Web LLC. We remain committed to providing you with a seamless and reliable digital service delivery experience.