EDIAZ Creative Web LLC is committed to providing professional and reliable web design and digital creative services. We value every client’s experience and aim to ensure clarity and transparency regarding order cancellations, refund requests, and the associated processing procedures.

As we primarily provide personalized digital design services—specifically web design—all refund requests are evaluated based on project progress, the extent of services completed, and the specific terms agreed upon for each order.
I. Eligibility for Refund Requests
Clients may submit a refund request under the following circumstances:

  • Services have not yet commenced: If an order has been paid for, but the design or development work has not yet begun, the client may request to cancel the order and receive a refund.
  • Services not provided as agreed: If, due to reasons on our part, we are unable to deliver the project according to the agreed-upon scope, we will review the refund request based on the specific circumstances.
  • Significant issues with the service: If the final deliverables deviate substantially from the project requirements confirmed by both parties, the client may contact us to request revisions or a refund.
  • Duplicate payments: If a client makes a duplicate payment for the same order due to system errors or operational issues, we will refund the excess amount upon verification.
    II. Situations Not Eligible for Refunds
    The following scenarios may not qualify for a refund:
  • Design services that have been completed and delivered in accordance with the requirements confirmed by both parties.
  • Changes of mind by the client for personal reasons after the project has commenced.
  • Failure by the client to provide necessary project materials, preventing the project from proceeding as planned.
  • Requests for additional modifications or new features that fall outside the scope of the original order.
  • Project delays resulting from the client providing incorrect information or failing to confirm design proposals in a timely manner.
    The above provisions are subject to applicable laws and the specific terms agreed upon in each individual order.
    III. Project Cancellation Policy
    If a client wishes to cancel a submitted order, please contact us via email as soon as possible.
  • If the project has not yet begun: A cancellation may be requested; once approved, the refund will be processed via the original payment method.
  • If the project has already commenced: We will assess the eligible refund amount based on the design and development work completed and the resources already invested. – For completed projects: Refund requests will be reviewed based on the status of service delivery, the terms of the order, and applicable laws.
    All cancellation or refund requests are subject to confirmation by our customer service team.
    IV. Refund Processing Time
    Once a refund request is approved, we will typically initiate the refund process within 5–10 business days. The actual time it takes for funds to reach you may depend on the processing speeds of your bank, credit card issuer, or third-party payment provider.

Refunds will generally be issued to the original payment method used by the client.
V. Refund Request Procedure
To request a refund, please follow the steps below:

  1. Submit your refund request via our customer service email.
  2. Provide your order number, payment records, and the reason for the refund request.
  3. Our customer service team will verify the order details and project progress.
  4. Upon approval, the refund will be processed via the original payment channel.
  5. A notification regarding the refund will be sent to the client via email.
    VI. Return Address and Physical Goods Information
    EDIAZ Creative Web LLC primarily provides web design, website development, and digital creative services; it does not engage in the sale of standard physical goods. Consequently, clients are generally not required to return any physical items or provide return tracking numbers.

Return Address (applicable only in special cases where the return of physical items has been mutually agreed upon):

2905 PUERTA DEL SOL BLVD
KISSIMMEE, FL 34744
Please do not send any items without prior confirmation from our customer service team.
VII. Handling of Special Circumstances
If you encounter issues such as duplicate charges, a payment failure where funds were still deducted, failure to receive services, or other order-related concerns, please contact us promptly. We will verify the relevant transaction records and provide an appropriate solution based on the specific situation.
VIII. Policy Updates
EDIAZ Creative Web LLC reserves the right to amend this Refund and Cancellation Policy in response to changes in business operations, service offerings, or applicable laws. Any updated policy will be posted on this website.

Thank you for choosing EDIAZ Creative Web LLC. We are committed to protecting our clients’ rights and providing clear, professional after-sales support.